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Return Policies

WARRANTY RETURNS
Eternity Wireless offers Eternity Wireless Authorized Dealers a limited warranty that all products will be free from defects in material and workmanship for a period that expires 1 year from the invoice date of sale from Eternity Wireless. Transfer or resale of the product will automatically terminate warranty coverage. This limited warranty is not transferable to any other end-user or third party, and is only applicable to consumers in the United States.
Limited Warranty Exceptions:
INCORRECT ORDERS
Eternity Wireless will authorize the customer to return within 3 business days, for exchange, merchandise that was incorrectly ordered by the customer. Incorrect orders reported after 3 business days will be assessed a 25% restocking fee, and the customer will be responsible for all shipping costs. Returns of “Good Product” will no longer be accepted after 30 days from the invoice date.
Products purchased on eternityshields.com, are non-returnable. Eternity Wireless will not be held responsible for incorrect ordering on our eternityshields.com. ALL SALES ARE FINAL. Please confirm your shopping cart before placing your order.
INCORRECT SHIPMENTS, SHIPMENT SHORTAGES, AND DISCREPANCIES
Eternity Wireless will authorize the customer to return, for exchange or credit, merchandise that was incorrectly shipped by Eternity Wireless. All Shortages and discrepancies of any kind must be reported to the Eternity Wireless Quality Control Department within 7 business days from the time of receipt. Eternity Wireless will be responsible for all shipping cost for incorrect shipments and shipment shortages, excluding backorder items.
DEFECTIVE ON ARRIVAL (DOA) / DAMAGES
Eternity Wireless will authorize the customer to return “Damaged on Arrival” products for exchange for new product. Discontinued products will be replaced with like product at an equal value. All damaged orders of any kind must be reported to the Eternity Wireless Quality Control Department within 3 business days from the time of receipt. Failure to comply may result in your claim being denied.
RETURNING MERCHANDISE
Products will only be accepted when accompanied by an Eternity Wireless RETURN MERCHANDISE AUTHORIZATION NUMBER AND COMPLETED RMA FORM. This number may be obtained at www.eternitywireless.com by submitting your completed RMA Form to returns@eternitywireless.com or by contacting the RMA Department at Eternity Wireless at 1-888-378-9393. RMA Forms can be obtained HERE
Return reason, including defective reason, must be stated on RMA Form.
Incomplete forms will not be processed.
Upon issuance of an RMA:
  • Properly package merchandise for shipment to prevent damage. Eternity Wireless will not accept responsibility for product damaged during shipping.
  • Clearly state RMA number on the outside of the shipping package. RMA number expires after 30 days.
  • Ship the product prepaid to Eternity Wireless.
Upon receipt by Eternity Wireless, merchandise will be verified for accuracy, quantities match model/part number(s) and serial number(s) match, unit(s) complete, and reason for the return. Merchandise received without discrepancies will be processed within 3-5 business days.

All returns of GOOD MERCHANDISE must be “like new” condition for resale. (Ex. no store stickers or price tags and no scratches or damage to packaging) Product with altered original packaging will be charged a 25% restocking fee. Any return of incomplete product or returns not in resalable condition will be disposed of and will not receive credit.


ETERNITY WIRELESS SPECIFICALLY DISCLAIMS LIABILITY FOR ANY AND ALL DIRECT, INDIRECT, SPECIAL, GENERAL, PUNITIVE, EXEMPLARY, AGGRAVATED, INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER FORESEEABLE OR UNFORESEEABLE OF ANY KIND WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, UNANTICIPATED BENEFITS OR REVENUE, ANTICIPATED PROFITS ARISING OUT OF USE OR INABILITY TO USE ANY PRODUCT (EXAMPLE: WASTED AIR TIME CHARGES DUE TO MALFUNCTION OF ANY PRODUCT, OR LOSS OF INCOME DUE TO MALFUNCTION OF ANY PRODUCT) OR CONTRIBUTION OR INDEMNITY IN RESPECT TO ANY CLAIM RELATED TO A PRODUCT.


Eternity Wireless retains the right to amend, modify, change or delete any of the information contained within this document. This revision supersedes any previous revisions as published by Eternity Wireless.